Yes, the travel agency industry has been decimated due to the pandemic. We were hit on day one and it looks like we won’t see any international business income until at least quarter 3, 2021.
Since the close down, the industry has been busy refunding over $10 billion dollars worth of travel. We have refunded over $6 billion but still have a few difficult suppliers who have not been able to refund due to the funds having been passed on to end-suppliers overseas.
It is the ONLY industry that has had to refund monies earned in 2019, back to clients in 2020. Those earnings were payed to employees, landlords and utility providers but the refunded commissions have had to be payed out of agency owners own pockets, from savings or increasing personal mortgages. It’s been tough for most agencies.
We’d like to thank our clients for their patience during this pandemic and also the government for providing Jobkeeper to keep us alive. Thank you to all.
Behind the scenes, the industry has been doing massive restructuring work, especially the cruise sector. Cruise companies have redesigned their fleet to delete internal cabins and create bigger “spaces”. Wholesalers have had to renegotiate dealings with end-providers.
Recently, we have seen small windows of products being made available, albeit with massive terms and conditions. Hopefully, we can make these available soon but until then, ‘enjoy Australia in your caravan’. If you don’t have a caravan/motor home, we can commence planning your getaway to an Australian resort.
Many of you have advanced plans for meeting up with friends and relatives during the Christmas/New Year period. We wish you safe travel and good health for now and into the future. Seasons Greetings – we would love to hear how things are with you.
During COVID-19, we have been busy renovating our garden and more recently, taking a few weeks visiting spots in Victoria. There is so much to see and enjoy in our state and regions are welcoming us warmly.
Give Lyn a call on 0418185850